Privacy Policy

Last updated: 19 May 2026

1. Data Controller

The data controller responsible for your personal data is:

Drainnyshouldere
Eden 3, Ground Floor, 16 Normanby Road
Mount Eden, Auckland 1024, New Zealand
Phone: +64 9 623 4810
Email: online@drainnyshouldere.world

This Privacy Policy applies to all personal data collected through drainnyshouldere.world and describes how we collect, use, store, and protect your personal data. It complies with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect only the personal data necessary to provide our services and respond to enquiries. The categories of data we may collect include:

  • Contact data: name, email address, and message content submitted via our contact form.
  • Technical data: IP address, browser type and version, operating system, referring URL, pages visited, and time spent on pages — collected automatically via server logs or analytics tools.
  • Cookie data: information stored in cookies in accordance with your cookie preferences. See our Cookie Policy for full details.

We do not collect special categories of personal data (such as health, financial, or biometric data) and do not knowingly collect data from persons under 16 years of age.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries submitted through our contact form.
  • To operate and improve our website and its content.
  • To comply with legal and regulatory obligations.
  • To analyse website usage in an anonymised or aggregated form (where analytics cookies are accepted).

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), the legal bases for processing your personal data are:

  • Consent (Article 6(1)(a) GDPR): for analytics and marketing cookies, and for processing contact form submissions where you have ticked the GDPR consent checkbox.
  • Legitimate interests (Article 6(1)(f) GDPR): for server log data collected to maintain website security and performance.
  • Legal obligation (Article 6(1)(c) GDPR): where processing is necessary to comply with applicable law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: retained for up to 24 months from the date of submission, then permanently deleted.
  • Server logs: retained for up to 90 days for security and diagnostic purposes.
  • Cookie data: retained in accordance with individual cookie lifespans as described in our Cookie Policy.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share data with trusted service providers who assist in operating our website (such as hosting providers), subject to confidentiality obligations. These providers are permitted to use your data only to provide services to us.

We may disclose personal data where required by law, court order, or regulatory authority.

7. International Data Transfers

Where personal data is transferred outside of New Zealand or the EEA, we ensure appropriate safeguards are in place in accordance with the Privacy Act 2020 and GDPR, including standard contractual clauses or adequacy decisions where applicable.

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Access to personal data is restricted to authorised personnel only.

No method of internet transmission is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to request correction of inaccurate or incomplete data.
  • Right to erasure: to request deletion of your personal data, subject to legal retention obligations.
  • Right to restriction: to request that we limit the processing of your data in certain circumstances.
  • Right to data portability: to receive your data in a structured, machine-readable format (where applicable).
  • Right to object: to object to processing based on legitimate interests.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at online@drainnyshouldere.world. We will respond within 30 days.

10. Complaints

If you are located in New Zealand and have concerns about how we handle your personal data, you have the right to complain to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, The Terrace, Wellington 6143, New Zealand
Website: www.privacy.org.nz

If you are located in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority.

11. Cookies

We use cookies on this website. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

14. Contact

For any questions or requests relating to this Privacy Policy or your personal data, please contact us:

Drainnyshouldere
Eden 3, Ground Floor, 16 Normanby Road
Mount Eden, Auckland 1024, New Zealand
Email: online@drainnyshouldere.world
Phone: +64 9 623 4810