Refund Policy

Last updated: 19 May 2026

1. Overview

This Refund Policy sets out the conditions under which Drainnyshouldere considers refund requests. It applies to any paid digital products, guides, or services offered through this Website. Our policy is designed to comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (New Zealand).

At present, the primary content of this Website — including all practice guides and informational materials — is provided free of charge. This policy applies to any paid offerings that may be introduced in the future, or to transactions already completed.

2. Your Consumer Rights

Under the Consumer Guarantees Act 1993, you have guaranteed rights when you purchase goods or services from a New Zealand business. These rights cannot be waived by contract. If a product or service fails to meet a statutory guarantee, you are entitled to a remedy, which may include repair, replacement, or refund depending on the nature and severity of the failure.

Nothing in this Refund Policy limits or excludes rights you have under New Zealand consumer protection legislation.

3. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • The digital product or service purchased is materially different from its description on the Website.
  • The product or service has a significant fault that cannot be reasonably remedied.
  • You have not been able to access or use a purchased digital product due to a technical fault on our part.
  • The purchase was made in error and access to any digital content has not yet been granted or used.

Refunds are not available in the following circumstances:

  • You have changed your mind after purchasing a digital product that has already been accessed or downloaded.
  • The issue is caused by incompatibility with your own device or software, where compatibility requirements were clearly stated at the time of purchase.
  • You have breached these Terms of Use or our Terms of Use in relation to the product.

4. How to Request a Refund

To request a refund, please contact us within 30 days of your purchase date with the following information:

  • Your full name and the email address used for the purchase.
  • The name or description of the product or service purchased.
  • The date of purchase and the amount paid.
  • A clear description of the reason for your refund request.

Refund requests can be submitted by email to: online@drainnyshouldere.world

Or by post to:

Drainnyshouldere
Eden 3, Ground Floor, 16 Normanby Road
Mount Eden, Auckland 1024, New Zealand

5. Processing Time

We will acknowledge your refund request within 5 business days of receipt. We aim to assess and respond to all refund requests within 14 calendar days. Where a refund is approved, it will be processed to the original payment method within 10 business days of approval.

Actual credit or debit card refund timelines may vary depending on your financial institution.

6. Partial Refunds

In some circumstances, a partial refund may be offered — for example, where only part of a multi-component product is affected by a fault. We will communicate any partial refund offer clearly, and you retain the right to reject it and pursue other available remedies under New Zealand law.

7. Dispute Resolution

If you are not satisfied with our response to your refund request, you may refer your complaint to the relevant New Zealand consumer dispute resolution body. For online transactions, you may also use the European Commission's Online Dispute Resolution platform if you are located in the EU: ec.europa.eu/consumers/odr.

8. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects when it was last revised. Changes apply to purchases made after the revised policy date.

9. Contact

For refund enquiries or questions about this policy, please contact:

Drainnyshouldere
Eden 3, Ground Floor, 16 Normanby Road
Mount Eden, Auckland 1024, New Zealand
Phone: +64 9 623 4810
Email: online@drainnyshouldere.world